Privacy Policy

Prime Satellite Broadband is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of Prime Satellite Broadband. This policy may change from time to time so please check back periodically.

Information contained within our customer database is collected lawfully and in accordance with the Data Protection Act 1998 and the new GDPR requirements 2018.

Should you have any further enquires regarding our privacy policy please contact us.

This policy will let you know:

Prime Satellite Broadband considers privacy an important issue, so we build and operate our web services and personal data handling with the protection of privacy taken into account. This Privacy Policy outlines the types of personal information we gather when you use one of Prime Satellite Broadband's websites or send us your personal information and some of the steps we take to safeguard it. These principles apply to personally identifying information we ask for and that you provide. By this, we mean information that individually identifies you, such as your name, physical address, email address or other contact details. We also gather data from order forms, emails and payment details for Direct Debits.
Prime Satellite Broadband collects information in one way only from our web site. We ask you for contact details to be able to deal with enquiries, process orders and provide great customer service. In this and other circumstances, we may collect information such as your name, physical address, email address or other contact details. We can also obtain data via order forms, emails and payment bank details for Direct Debits.
We may collect limited non-personally identifying information your browser makes available whenever you visit a website. This includes your internet protocol address, browser type, browser language, the date and time of your query and one or more cookies that may identify your browser. We use this infrmation to better understand user's behaviour and to further improve our offerings.

Upon your first visit to a Prime Satellite Broadband web site, a cookie is sent to your computer that uniquely identifies your browser. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. We use cookies to improve the quality of our service and to better understand how people use our sites. We do this by storing user preferences in cookies and by tracking user trends and patterns of how people navigate our sites.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features or services on our sites may not function properly without cookies.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) The period of retention of personal data will be determined based on its sole purpose.
We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.
We keep information sent from orders for the duration of any contract with us. For satellite services, we are legally obliged to keep site information and contacts under the terms of our satellite licence with Ofcom.

We do not sell nor trade your personal data to any thrid party. Data is only kept to enable us to process enquiries, orders and to inform you of any status regarding the service we provide to you or to send you offers and news information.
When you are asked for personal information on the Prime Satellite Broadband enquiry/order form, you are supplying us with your details and consent to our safe handling of these. We share your contact details with our wholesale suppliers and sub-contractors who need to visit your site. If requested we also need to share your site details with Ofcom. For those paying by Direct Debit we need to share your bank details with our Direct Debit service provider.

We do share information with associated companies who have a need to know, where necessary and we only provide the information they need to complete their tasks. The companies include sub-contractors, wholesale suppliers, Direct Debit service companies and any Government or legal body that request data for regulatory or legal reasons.

We do use secure encrypted transmission to receive your information over the Internet. Any information in paper form is kept in locked cabinets and if data is on any medium that is carried outside the offices of Prime Satellite Broadband it is encrypted.
In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:
(a) The right to access;
(b) The right to rectification;
(c) The right to erasure;
(d) The right to restrict processing;
(e) The right to object to processing;
(f) The right to data portability;
(g) The right to complain to a supervisory authority; and
(h) The right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by emailing us.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:
(a) Consent; or
(b) That the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
And such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us.

Please keep in mind that whenever you voluntarily disclose personal information online - for example in contact forms, you are consenting for us to safely handle and obtain this data.
This website is owned and operated by PRIME SATCOM CONSULTING LIMITED. Prime Satellite Broadband is the Trading Name of Prime Satcom Consulting Limited. Our principal place of business is at Prime Satellite Broadband. Unit C, Sunrise Industrial Estate, 324 Hitchin Road, Luton, Bedfordshire, LU2 7SR

You can contact us:
(a) By post, to the postal address given above;
(b) Using our website contact form;
(c) By telephone, on 01582 806892; or
(d) By email, using