Prime Satellite Broadband is the broadband service division of Prime Satcom Consulting Limited. Formed in 2003 by Tareq Khamis, a satellite engineering and business professional for over 30 years.
Prime Satellite Broadband quickly established themselves as a major player in the satellite service market with key customers including Cable & Wireless, Australian Broadcasting Corporation, Gloucestershire Fire & Rescue Services, National Grid (now Cadent Gas), Mercury Health (Care UK), South Gloucestershire Council, Birmingham Council, Thomas Swan Ltd, Lundy Island, Holland & Barrett, McDonald Restaurants (with O2 WiFi), W. H. Bence, York Potash, Laing O’Rourke, I & H Brown and many others. While most of our customers are in the UK, we do offer services in Europe, Middle East and Africa and clients included the Jordanian Royal Family.
Today, Prime Satellite Broadband has partnerships with Avanti Communications, Sis Live, and Europasat to deliver what we consider are the best value satellite services available to the market today and in the future. This multi-partnership approach with our expertise on the technology available and comparative quality allows us to provide the best service for our customers.
In 2017 we started 4G LTE broadband services to complement our satellite service offer in partnership with Jola Cloud Solutions Ltd. We are a one-stop shop for satellite and 4G broadband and can offer combined services where high resilience is required.
Our aim is to provide a reliable and customer focused service. Hence we prioritise our customer service support to our customers. We will go beyond the parts of the service that we are responsible for to assist our customers to find any issue that might be affecting their service experience. It is important that our customers are more than satisfied with the service they get and that they know that if they need to call us they will be assisted completely through to resolution of any service issue raised.
Excellent coverage around the world
Prime Satellite Broadband uses the market leading Hughes terminals which are well known for their quality and reliability. We also use the fast and proven Ka-band frequency to provide the highest speeds and lowest prices available. In the UK we use the Avanti Communications HYLAS 1 satellite, the first Ka-Band broadband-only satellite launched in Europe in 2010. Combined with the Hughes equipment, Prime Satellite Broadband provide a flexible, reliable and advanced satellite broadband service to customers, both residential and business.
We also use Avanti's HYLAS 2 satellite for African coverage and UK coverage if the HYLAS 1 satellite cannot be seen at a site. HYLAS 1 is in a South West direction while HYLAS 2 is in a South East direction to the UK.
Eutelsat's Subsidiary, Skylogic, with satellite gateways based in Italy, provide excellent coverage to almost any part of Europe and the Middle East. Skylogic provide the Ka-Band TooWay service on their Ka-Sat satellite which Prime Satellite Broadband uses where Avanti’s HYLAS satellites do not reach. We purchase service from Skylogic’s UK distributor, Europasat.
Sis Live are the largest mobile outside broadcasting company in the UK and possibly Europe. They operate over 200 vehicles and own their own bandwidth which is distributed via their own hub in Milton Keynes, UK. They provide both occasional use and data volume limited services on dedicated or low contended bandwidth. Prime Satellite Broadband use their services for Ku-band services on vehicles using motorised auto-seeking antennas.
Prime Satellite Broadband work with other satellite service providers too, such as Sky-Stream in the UAE using the YahSat satellites. We have a flexible approach so that we can provide our customers the best and most suitable satellite service available.
Prime Satellite Broadband introduced 4G LTE broadband services in 2017 for the UK partnering with distributor Jola Cloud Solutions to complement our satellite broadband services. Currently Jola use the Vodafone and O2 mobile networks. We are now a one-stop shop for satellite and 4G LTE – leading wireless technologies providing coverage over the whole UK without needing a telephone cable to the site.
Best of Industry Customer Support
Providing reliable satellite Internet links is only one part of the service we provide. One of the key differentiators between service providers is the quality and level of customer support provided. Prime Satellite Broadband sees that it is this element of its business that has to be world class. While we are responsible for the satellite service that we control, we do not stop our support services at this point. The Internet is a very complex network and most customers are not able to easily understand why their Internet access is not working properly.
Our broadband link is only a small part of the whole Internet and your service may be affected by issues in any part from your local devices and network through all stages up to the remote site being accessed. If the broadband link we provide is working correctly our approach is to assist our customers to find where the cause of any issue resides, help our customers understand what the issue is and either assist our customer to fix the issue or point them to where they can get the issue fixed. We understand that customer support means assisting you to use our broadband services optimally.
If you require support, please click here to go to our support pages.
What our clients say
Prime Satellite Broadband supplied the satellite dish for the James Brindley School Media Bus. They have been helpful, professional and timely in supporting the school using this new piece of technology. I would recommend Prime Satellite Broadband to anyone interested in establishing a mobile satellite based internet connection.
We live in a very rural, mountainous area. Prime Satellite have always given me 5* service at an incomparable price. Any minor problem that has arisen has always been dealt with quickly and to my complete satisfaction. I can't recommend them highly enough for speed of response, friendly service and efficient administration.
I have been using Prime Satellite for some time now & have been delighted by the service & value that I have received. From the first time I made an enquiry the service I received was excellent & the support through the installation to routine issues was first class. Tareq & his team do an excellent job & no request seems to be a problem to them.